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| ISO 10003:2007, Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations |  | Author: Iso/tc 176/sc 3
Publisher: Multiple. Distributed through American National Standards Institute (ANSI)
Category: Book
Buy New: $120.00
Sales Rank: 3282842
Media: Paperback
Pages: 44
Shipping Weight (lbs): 0.3
Dimensions (in): 10.5 x 8.3 x 0.1
ASIN: B00150P1TY
Publication Date: February 12, 2008
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 2 to 3 days
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Product Description
ISO 10003:2007 provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. ISO 10003:2007 is applicable
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