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| ISO 10002:2004, Quality management - Customer satisfaction - Guidelines for complaints handling in organizations |  | Author: Iso/tc 176/sc 3
Publisher: Multiple. Distributed through American National Standards Institute (ANSI)
Category: Book
Buy New: $97.00
Sales Rank: 2447869
Media: Paperback
Pages: 32
Shipping Weight (lbs): 0.3
Dimensions (in): 10.5 x 8.3 x 0.1
ASIN: B00150P1TO
Publication Date: February 12, 2008
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 2 to 3 days
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Product Description
ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of This title may contain less than 24 pages of technical content.
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