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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
Sales and Service for the Wine Professional
What's the Secret: To Providing a World-Class Customer Experience
Salesforce.com For Dummies (For Dummies (Computer/Tech))
How You Do... What You Do: Create Service Excellence That Wins Clients For Life
Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers
Make Winning a Habit: Five Keys to Making More Sales and Beating Your Competition
Bestsellers
Raving Fans: A Revolutionary Approach To Customer Service
The Ultimate Question: Driving Good Profits and True Growth
Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
Microsoft Dynamics CRM 4.0 Unleashed
Consumer Behavior (9th Edition)
 

Customer Service



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Call Centers For Dummies (For Dummies (Computer/Tech)) 
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 Call Centers For Dummies (For Dummies (Computer/Tech))
Author: Ral Bergevin

List Price: $24.99
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New (27) from $15.25

Avg. Customer Rating: 5.0 out of 5 stars 2 reviews
Sales Rank: 111567
Category: Book
ASIN: 0470835494
Publication Date: May 18, 2005
Availability: Usually ships in 1-2 business days
Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers 
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 Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers
Author: Kirk Kazanjian

List Price: $24.95
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New (49) Collectible (3) from $0.52

Avg. Customer Rating: 4.5 out of 5 stars 8 reviews
Sales Rank: 249046
Category: Book
ASIN: 0385518323
Publication Date: January 16, 2007
Availability: Usually ships in 1-2 business days



The Service Consultant: Working in an Automotive Facility 
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 The Service Consultant: Working in an Automotive Facility
Authors: Ronald A Garner, C. William Garner

List Price: $74.95
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New (11) from $44.50

Sales Rank: 1023874
Category: Book
ASIN: 140187990X
Publication Date: December 6, 2004
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 Customer Service in the Motor Trade (IMI NVQ Underpinning Knowledge)
Author: Bill Naylor

Buy Used: $18.36



Category: Book
ASIN: 1871880394
Publication Date: December 7, 1995
Availability: Usually ships in 1-2 business days
Condition: Publisher: Institute of the Motor IndustryDate of Publication: 1997Binding: Soft CoverEdition: Second EditionCondition: Good+/No JackerDescription: 1871880394 Ex - Library usual stickers and stamps on the FEP and on the page block.



 Creating the Customer-Driven Car Company
Author: Karl Ludvigsen

List Price: $39.00
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Collectible (1) from $58.65

Sales Rank: 5983393
Category: Book
ASIN: 1560918519
Publication Date: December 1996
Availability: Usually ships in 1-2 business days
Condition: G/NONE HB Not ex-lirary: Pages very good w/corner creases,pencil price;corners bumped. Covers w/wear,soiling,scratches,stickers;no dj (fspl-bs)
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