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The Service Consultant: Working in an Automotive Facility

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Authors: Ronald A Garner, C. William Garner
Publisher: Delmar Cengage Learning
Category: Book

List Price: ~~$74.95~~
Buy New: $58.96
You Save: $15.99 (21%)

New (11) from $58.96

Sales Rank: 674627

Media: Hardcover
Edition: 1
Number Of Items: 1
Pages: 256
Shipping Weight (lbs): 1.3
Dimensions (in): 9.2 x 7.4 x 0.6

ISBN: 140187990X
Dewey Decimal Number: 629.286068
EAN: 9781401879907
ASIN: 140187990X

Publication Date: December 6, 2004
Availability: Usually ships in 1-2 business days
Condition: SHIPS FAST! via UPS(AK/HI Priority Mail) within 24 hours/ NEW book

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Product Description
This book examines the multi-faceted responsibilities of an automotive service consultant. It outlines task-oriented procedures for day-to day operations and provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Automotive Service Consultant (C1). ASE terminology is used throughout to describe the people and businesses servicing the driving public. Coverage examines communications specific to customer relations and sales as well as internal communications, relations, and supervision. Customer delivery and follow up round out this thorough exploration of the functions of a successful automotive service consultant.