Hotel Operations Management | 
 enlarge | Authors: David K. Hayes, Jack D. Ninemeier
Publisher: Prentice Hall
Category: Book
List Price: $89.40
Buy New: $61.04
You Save: $28.36 (32%)
New (24) from $61.04
Avg. Customer Rating:  1 reviews
Sales Rank: 32202
Media: Hardcover
Edition: 2nd
Number Of Items: 1
Pages: 592
Shipping Weight (lbs): 2.7
Dimensions (in): 9.9 x 7.9 x 1.1
ISBN: 0131711490
Dewey Decimal Number: 647.94068
EAN: 9780131711495
ASIN: 0131711490
Publication Date: January 9, 2006
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Product Description
Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotels–and their own–ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel–Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance–from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads–i.e., executive housekeepers, directors of sales, controllers, and front office managers.
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| Customer Reviews:
Hotel Operations Management is an Outstanding Book! July 23, 2003
28 out of 29 found this review helpful
"Hotel Operations Management" takes a comprehensive look at all aspects of hotel management. The coverage of all departments of a hotel is extensive and contemporary. The authors bring industry experience to the book making the information usable and practical. The book is extremely well-written and "user friendly" for anyone to read. As Chair of the Hospitality Management program at the University of North Texas, I would definitely recommend this book to my faculty who teach Hotel Operations in my program. I give this book "5 stars!"
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