Crucial Conversations: Tools for Talking When Stakes are High | 
 enlarge | Authors: Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler, Stephen R. Covey
Publisher: McGraw-Hill
Category: Book
List Price: $16.95
Buy Used: $5.91
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Avg. Customer Rating:  127 reviews
Sales Rank: 168
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 256
Shipping Weight (lbs): 0.8
Dimensions (in): 9 x 6.1 x 0.7
ISBN: 0071401946
Dewey Decimal Number: 153.6
UPC: 639785375159
EAN: 9780071401944
ASIN: 0071401946
Publication Date: June 18, 2002
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Product Description
The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: - Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Download Description
Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.
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| Customer Reviews: Read 122 more reviews...
 Best book in the market! July 14, 2008
This is by far the best book in the market for business and home use. Excellent book!
Makes You Think! July 9, 2008
This book was recommended by a client of mine who's very successful. it's easy reading & really makes you think about past & current "crucial conversations". The tactics are really simple, but the times we need to have them in our minds,We don't know how. This book makes it easy. After reading the book, when crucial times come up, I'm using the steps to make sense of what's happening. I wish I had this when my daughter was a teenager!!
Excellent! July 7, 2008
1 out of 1 found this review helpful
I have always been quite squeamish about talking to others when the stakes are high. Somehow I always seemed to make the situation worse, not better, when it really mattered, but I didn't know how to change. Shortly after reading this book, I had a situation come up where I was going to have to have "A Talk" with a relative. Instead of my usual sense of dread, the first thought that came to mind was actually, "oh Good, a chance to practice having a Crucial Conversation!" I applied the principles from this book, the conversation went smoothly, and it was a very empowering experience. Now I have it on my desk for easy reference, and I definitely recommend this book.
A must read for anyone who ever talks to others July 5, 2008
1 out of 1 found this review helpful
I think I am pretty good with talking to other about difficult issues, but this book has added a lot to my tool box to pull from so next time I am dealing with someone on a sensitive topic I will have more tools to pull from to make sure we end the conversation in a positive manner.
Read this book if you:
- have kids
- have siblings
- have co-workers
- have parents
- have friends
- go shopping
OK don't read this book if you never interact with others.
 Good Book But Leaves Something Out July 3, 2008
This is an excellent book which deserves to be a best seller. Many people are using for business but it helps for personal relationships too. However, the book doesn't address the issue of why it is important to have real, live conversations. Just getting people to talk in person is a huge issue in all arenas in life. If your staff or family are hiding behind text messaging and e-mail then you need to read Talk Ain't Cheap...It's Priceless! Connecting in a Disconnected World
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